Refund & Cancellation Policy

1. How Paid Plans Work

There is no free tier — every plan requires payment before any tool use is granted. The Trial Pack is a one-time payment of $5 that unlocks 3 uses of each tool (summarizer, curation, clickbait checker) for 7 days from the moment payment is verified. The Basic plan is a one-time payment of $19 that unlocks 10 uses of each tool for 30 days from the moment payment is verified. The Pro plan is a one-time payment of $99 that unlocks 25 uses of each tool for 30 days, including summarizing videos without captions and checking videos of any length for clickbait. No plan automatically renews or charges you again — after the plan's period ends, it lapses and you may pay again to start a new period on the same or a different plan.

2. Cancellation

Because paid plans do not auto-renew, there is nothing to "cancel" — simply choose not to pay again when your current plan period ends (7 days for the Trial Pack, 30 days for Basic/Pro). Your plan will lapse and you will need to purchase the Trial Pack or a plan again before using any tool.

3. Refunds

Where a refund is approved under any of the categories below, we refund 97% of the amount originally paid. The remaining 3% is retained to cover payment-processing and operational costs incurred in handling the transaction, and applies uniformly across every refund category listed here — including duplicate charges, technical errors, change-of-mind requests, and disputes resolved in the customer's favor.

• Accidental or duplicate payments: if you were charged twice for the same plan period, or charged in error, contact us within 7 days of the transaction at videocontenthubsupport@gmail.com with your payment ID, and we will refund the duplicate or erroneous charge (97% of the amount, per above).
• Technical failure: if payment was deducted but your account was not upgraded to the plan you purchased due to a technical error on our end, contact us and we will either fix your account status or issue a refund (97% of the amount, per above).
• Change of mind (unused plan): if you contact us within 7 days of purchase and no tool usage has been recorded on your account since payment, we will issue a refund (97% of the amount, per above) and reset your account. After 7 days, or once any tool has been used, purchases are non-refundable except where required by applicable law.
• Unauthorized transactions: if you believe a payment was made without your authorization (e.g. a lost, stolen, or misused card), please raise the dispute directly with your card issuer or bank, who will initiate a formal chargeback process through our payment partner, Razorpay. We will respond to such disputes with account activity and usage records as evidence. If you reach out to us directly before filing a dispute and no tool usage has occurred, we will treat it the same as a change-of-mind refund above.

What "reset" means:

An approved refund reverses your usage counter for that plan back to zero and removes the paid-tier status from your account. This only happens after we've confirmed no tool use occurred — it does not affect any other data associated with your account.

Deleting your account while on a paid plan:

Using the self-serve account deletion feature (Profile → Delete my account & data) while you have an active Basic or Pro plan immediately forfeits the remaining period of that plan — this is treated as a voluntary cancellation, not a refund request, and no refund is issued for the unused days. If you want a refund instead of simply forfeiting the remaining period, contact us before deleting your account rather than after.

4. How to Request a Refund

Email videocontenthubsupport@gmail.com with your registered email address and the Razorpay payment ID. We aim to respond within 3–5 business days. Approved refunds are issued at 97% of the original amount (see Section 3) to the original payment method via Razorpay, and may take 5–7 business days to reflect, depending on your bank.

5. Contact

For any billing questions, reach us at videocontenthubsupport@gmail.com. See also our Terms of Service and Privacy Policy.